Terms & Conditions

Welcome to FLY MY STORE.

These Terms & Conditions ("Terms") combine our platform Terms of Service and app Terms of Use into a single agreement between you ("User", "You", "Customer", "Vendor", or "Delivery Partner") and FLY MY STORE PRIVATE LIMITED ("Company", "We", "Us", or "Our").

They govern your access to and use of the FLY MY STORE mobile applications (Google Play Store and Apple App Store), our website, and related services (collectively, the "Platform").

The Company is registered under the laws of India, with its registered office at H. No 24, Block No 2, Shastrinagar, Kadma, Jamshedpur, Jharkhand, PIN 831005.

By downloading, installing, accessing, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.

Part A — Platform Terms of Service

The following sections govern marketplace operations, orders, payments, and platform use.

1. Description of Services

Local Shopkeepers/Merchants (“Vendors”) to list, market, and sell non-food physical
Customers to discover local stores within their city, browse product catalogs, place orders,
Independent Logistics Contractors (“Delivery Partners”) to pick up orders from the

FLY MY STORE operates a hyperlocal, online multi-vendor e-commerce marketplace platform.

The platform operates on an aggregation model similar to logistics and food delivery applications,

but explicitly excludes the delivery of hot/prepared food.

We enable:

goods including, but not limited to, Mobile Phones, Electronics, Groceries, Clothes, and

Shoes.

and make digital or cash payments.

designated Vendor and deliver them to the Customer's localized destination.

2. Platform Role and Limitation of Liability

A. Tripartite Marketplace Ecosystem

The contract for the sale of goods is strictly a bipartite agreement between the Customer and
The contract for the execution of delivery is a bipartite agreement between the Customer and

You explicitly acknowledge and agree that FLY MY STORE is an intermediary platform as

defined under Section 2(1)(w) of the Information Technology Act, 2000. We do not manufacture,

store, own, sell, control, or directly deliver any of the goods listed on our Platform.

the Vendor.

the independent Delivery Partner.

B. No Warranty on Goods

The quality, safety, authenticity, legality, or availability of the items sold by Vendors
The accuracy of the product descriptions, pricing, or images provided by the Vendors.
Any delays, damage, or misconduct caused directly by the independent Delivery Partners.

We do not guarantee, endorse, or assume liability for:

(especially high-value items like Mobile Phones and Electronics).

3. User Accounts and Eligibility

Age Restraints: To create a customer account, you must be at least 18 years of age and
Account Security: You are solely responsible for maintaining the confidentiality of your
Accurate Information: You must provide accurate, current, and complete information

legally capable of entering into binding contracts under the Indian Contract Act, 1872.

agree to notify us immediately of any unauthorised use.

during registration and keep your delivery addresses up to date.

4. Ordering, Pricing, and Payments

Order Acceptance: An order placement by a Customer constitutes an offer, which is subject
Pricing: Prices for items are set by the respective Vendors. While we enforce strict
Payment Mechanisms: Payments can be made online via integrated third-party payment
Taxes: All prices listed on the platform are inclusive of applicable GST unless explicitly

to acceptance by the respective Vendor based on stock availability and operational

capability.

guidelines against price gouging or incorrect listings, accidental pricing errors may be

canceled at our or the Vendor's discretion.

gateways (UPI, Credit/Debit cards, NetBanking) or via Cash/Digital on Delivery (if

supported).

stated otherwise. Delivery fees and platform handling fees will be detailed clearly at the

checkout interface.

5. Cancellation, Returns, and Refunds

Groceries & Perishables: Orders cannot be canceled or returned once the Delivery Partner
Electronics & Mobile Phones: High-value goods are subject to strict anti-fraud measures.
Apparel & Footwear (Clothes/Shoes): Returns or size exchanges are permitted only if the
Refund Processing: Any orders for which payment was processed and was not out for

Our cancellation and refund frameworks adapt to the diverse categories of goods sold:

has picked up the order from the store, unless the items are damaged, expired, or incorrect

upon physical arrival.

Returns or replacements for electronics are governed directly by the individual Vendor’s

warranty policy or explicit return timeline listed on the product page. Customers are advised

to record an unboxing video for high-value items to protect against disputes.If any product is

applicable for any claim then the customer has to contact the vendor directly.

vendor allows the exchange, You can contact the vendor directly for exchange policy.

delivery within 24 hours then we will initiate a refund for the same .Approved refunds will

be credited back to the original payment source or the user's wallet within 5-7 business

days, depending on banking channel guidelines.

6. Prohibited Activities

Using the Platform to buy, sell, or transport illegal substances, weapons, counterfeit goods,
Manipulating prices, colluding with vendors/delivery agents, creating fake profiles, or
Attempting to reverse-engineer, decompile, scrape, or disrupt the integrity of the FLY MY
Harassing, abusing, or threatening Platform employees, Vendors, or Delivery Partners.

Users, Vendors, and Delivery Partners are strictly prohibited from:

hazardous chemicals, or items restricted under Indian law.

generating fraudulent orders.

STORE software infrastructure.

7. App Store and Play Store Legal Compliance

Device Permissions: You acknowledge that the Platform requires specific hardware and
Third-Party Terms: When downloading the application from the Apple App Store or

software permissions (e.g., GPS location tracking, Push Notifications, Camera) to optimize

operations. Restricting these permissions will degrade app performance.

Google Play Store, you agree to comply with their respective end-user license agreements

(EULA) and terms. You acknowledge that Apple and Google have no obligation whatsoever

to furnish any maintenance or support services with respect to the FLY MY STORE App.

8. Termination of Use

You violate any provision of these Terms.
You engage in fraudulent, abusive, or illegal behavior.
Your actions cause financial loss or legal liability to the Company, its Vendors, or its

We reserve the unilateral right to suspend, terminate, or restrict access to your account without prior

notice if:

Delivery Partners.

9. Governing Law and Jurisdiction

These Terms shall be governed by, interpreted, and construed in accordance with the laws of India.

Any dispute, controversy, or claim arising out of or relating to these Terms, including the validity or

breach thereof, shall be subject to the exclusive jurisdiction of the courts located in Jamshedpur,

East Singhbhum India.

10. Customer Grievance Redressal

Company Name: FLY MY STORE PRIVATE LIMITED
Grievance Officer: Gagandeep Singh Saggu
Email Address: developer@flymystore.com
Contact Number: +91 7766886777
Operational Hours: 09:00 AM to 6:00 PM IST, Monday to Saturday]

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-

Commerce) Rules, 2020, the name and contact details of the Grievance Officer of the Company are

provided below:

Part B — App Terms of Use

The following sections govern your download, installation, and use of the mobile application, including Apple App Store and Google Play Store requirements.

1. End User License Agreement (EULA)

A. Scope of License

The Company grants you a non-transferable, non-exclusive, non-sublicensable, revocable, and

limited license to install and use the FLY MY STORE application on any compatible mobile device

that you own or control, strictly for your personal, non-commercial use.

B. Apple App Store Required Terms

This agreement is concluded between You and the Company only, and not with Apple Inc.
Apple has no obligation whatsoever to furnish any maintenance and support services with
In the event of any failure of the app to conform to any applicable warranty, you may notify
Apple is a third-party beneficiary of this Terms of Use. Upon your acceptance of these

If you downloaded this application from the Apple App Store, you explicitly acknowledge that:

(“Apple”). The Company, not Apple, is solely responsible for the licensed application and its

content.

respect to the app.

Apple, and Apple will refund the purchase price (if any) for the app to you. To the maximum

extent permitted by applicable law, Apple will have no other warranty obligation

whatsoever.

terms, Apple will have the right (and will be deemed to have accepted the right) to enforce

this agreement against you as a third-party beneficiary.

C. Google Play Store Required Terms

Subject to your strict compliance with these terms, the Company grants you a limited, non-

exclusive, non-transferable, non-sublicensable, and revocable license to download, install, and use

one copy of the Application on a compatible Android device that you legally own or control, solely

for your personal, non-commercial use.

You acknowledge that this agreement is executed solely between You and the Company, and not

with Google LLC or any of its affiliates (collectively, “Google”). The Company is solely

responsible for the Application, its functionality, content, maintenance, and support services.

Google has no obligation or liability whatsoever under this agreement.

2. Device Permissions & Data Transparency

Precise Location Access (GPS): The Application collects precise location data to match
Background Location: If permitted by your device settings, location data may be collected
Camera & Storage Access: Required if you choose to take a profile picture, scan vendor
Push Notifications (Firebase Cloud Messaging): Required to send you real-time

To fulfill hyperlocal, multi-vendor deliveries (Mobile Phones, Electronics, Groceries, Clothes,

Shoes, etc.) from local shopkeepers to your location, the Application requires specific device

permissions.

you with nearby vendors and to enable real-time tracking of your order via our Delivery

Partners.

when the app is closed or not actively in use to ensure delivery tracking updates do not drop

out mid-route. You can modify these permissions anytime in your Android System Settings,

though doing so will restrict key delivery features.

invoices, or upload unboxing videos/photos of electronics or high-value items for verified

return requests.

transactional updates, OTP verifications, and status changes for your active orders.

3. Intellectual Property Rights

Copying, modifying, scraping, distributing, or replicating any part of our app design, logo,
Using any automated system, including robots, spiders, or offline readers, to access the

Unless otherwise indicated, the Platform is our proprietary property. All source code, databases, app

functionality, software, UI/UX designs, audio, video, text, photographs, and graphics on the

Platform (collectively, the “Content”) and the trademarks, service marks, and logos contained

therein (the “Marks”) are owned or controlled by us or licensed to us.

You are strictly prohibited from:

or vendor catalogs without explicit written permission.

Platform or harvest data.

C. Prohibited Platform Activity (Android)

Decompile, reverse-engineer, disassemble, or attempt to derive the source code of the
Use modified, altered, or rooted Android operating systems ("Jailbroken" or "Rooted"
Use automated scripts, scrapers, or bots to harvest product catalogs, prices, or vendor details

4. Platform Availability & App Updates

Uptime & Maintenance: We strive to keep FLY MY STORE online 24/7. However, we do
Mandatory Updates: From time to time, the Company may issue mandatory software

not guarantee uninterrupted access. The app may be temporarily unavailable due to

emergency system maintenance, network congestion, server failures, or city-specific

operational shutdowns.

patches or version updates through the Google Play Store and Apple App Store to fix bugs

or introduce features. Continued use of the app requires downloading the latest version. We

are not responsible for app malfunctions on outdated software versions.

5. User-Generated Content & Reviews

Your Content will be truthful, accurate, and free of defamatory, abusive, racist, or obscene
You will not post fraudulent or paid reviews to artificially manipulate a local vendor's rating.
You grant the Company a perpetual, royalty-free, worldwide license to use, display,

The Platform allows customers to post reviews, ratings, and feedback for local Vendors and

Delivery Partners (“User Content”). By posting reviews, you agree that:

language.

reproduce, and distribute your reviews for marketing or quality-control purposes.

We reserve the right to remove any User Content that violates these guidelines or causes operational

disruption without prior notice.

6. Third-Party Links & External Software

The Platform may integrate or contain links to third-party services, including but not limited to

payment processing portals (Paytm, PhonePe, Razorpay), map interfaces (Google Maps, Apple

Maps), and tracking systems.

We do not control, inspect, or endorse these external systems. Your interactions with third-party

software are governed entirely by their respective terms of use and privacy policies.

7. Disclaimers & Indemnification

A. "As-Is" Disclaimer

The Platform is provided on an "AS-IS" and "AS-AVAILABLE" basis. You agree that your use of

the app services is at your sole risk. To the fullest extent permitted by law, we disclaim all

warranties, express or implied, in connection with the platform interface, including its fitness for a

particular purpose or freedom from malware.

B. Indemnification

Your misuse of the Platform.
Your violation of any part of these Terms of Use.
Your infringement of any third-party rights, including intellectual property or privacy rights.

You agree to defend, indemnify, and hold harmless the Company, its subsidiaries, directors,

employees, and independent partners from and against any claims, damages, obligations, losses,

liabilities, costs, or debt arising from:

8. Termination & Account Deletion

Account Deletion: In strict compliance with Google Play Store Developer Policies, we
Termination by Company: We reserve the right to block your specific Android device ID

provide a prominent, accessible mechanism within the App Settings allowing you to

completely request the deletion of your account and associated personal data fragments.

or permanently terminate your user profile if you violate these Terms, orchestrate

chargeback scams, or abuse our field Delivery Partners.